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renewal processing
Outsource Renewal Processing
Many agencies renew all licensees during one or two months a
year. The overwhelming flood of paperwork causes data entry backlogs,
license delays, employee stress and poor customer service. Some
agencies cope by hiring temporary employees to handle the load, but that
often leads to quality and supervision issues.
As a complete solution partner, GL Suite helps agencies process
renewals by offering the services of our renewal processing
center. The process works like this:
- Your agency sends completed, hard-copy renewal forms to GL Suite, Inc.
- Our staff electronically scans the application
form into GL Suite, where it is permanently stored.
- GL Suite uses OCR/ICR technology to read the
renewals and correct questionable characters.
- The data is automatically entered into your GL
Suite database within 24 hours of receipt by GL Suite.
- Licensee records are automatically updated -
changes are immediately viewable in the application and you mail out the
license cards.
GL Suite charges approximately $1 per
renewal processed thereby reducing your costs for temporary employees and dramatically decreasing the
time it takes to mail renewals. Using GL Suite's renewal processing center, most agencies mail license cards within two days after receipt of the renewal form.
Benefits
- OCR Data entry is more accurate than human typing.
- OCR reads 15 pages a minute - much faster than keyboard entry.
- OCR enables processing of all paperwork on same day received, even in busiest renewal period.
- If a licensee changes any information on the
form, like address information, GL Suite automatically updates the record for
you.
- Your staff can focus on customer service during renewals instead of
processing paper.
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